Paul Thompson, director of IT innovation at Medtronic, explained how he held on for four years to bring the “hospital of the future” to life. His work is part of the company’s larger push to move from a device maker to a healthcare services provider, which he compared to IBM’s move from hardware to services.
At the end of this session at CONVERGE, an audience member asked what metrics Thompson and his team must meet each year to be considered a success.